Shipping policy

Belle Decor – Shipping Policy

We’re committed to delivering your order as quickly and safely as possible.

Please review the information below to understand our shipping process, timelines, and responsibilities.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been shipped.

2. Shipping Costs

  • Shipping is included in the listed product price unless otherwise stated.
  • We do not charge additional shipping fees at checkout for standard orders.

3. Shipping Timeframes

  • Our products may ship from various warehouses and fulfillment partners worldwide.
  • Estimated delivery times:
    • U.S. orders: 7–20 business days
    • International orders: 10–25 business days
  • These timeframes are estimates and not guaranteed delivery dates.

4. Tracking Your Order

  • A tracking number will be provided once your order ships.
  • Tracking updates may take 2–5 business days to appear after shipment, especially for international orders.

5. Delays, Customs & Carrier Issues

  • Belle Decor is not responsible for delays caused by:
    • Customs processing
    • Weather conditions
    • Carrier disruptions, strikes, or natural disasters
  • Any applicable customs fees or import duties are the responsibility of the customer.

6. Delivery Issues & Lost Packages

  • If tracking shows an order as “delivered” but you did not receive it, please contact the carrier first.
  • If the issue is not resolved, contact us at support@bellahousedecor.com, and we’ll assist where possible.
  • We are not responsible for packages marked as delivered to the address provided at checkout.
  • Orders placed with incorrect or incomplete addresses may not be eligible for replacement or refund.

7. Returns Due to Delivery Failure

  • If an order is returned to us due to:
    • incorrect address,
    • failed delivery attempts, or
    • refusal to pay customs fees, the customer may be responsible for reshipping costs.
  • Refunds for failed deliveries will follow our Refund & Return Policy and will only be issued once the item is returned and inspected.

8. Pre-Shipment & In-Transit Refunds

  • Refunds are not issued for orders that are still in transit.
  • If a shipment is significantly delayed, we will work with the carrier to investigate.
  • Refunds will only be processed once an order is confirmed lost or returned.

9. Pre-Orders & Out-of-Stock Items

In rare cases where an item becomes unavailable after an order is placed, we will notify you within 2 business days. You will have the option to:

  1. Wait for the item to restock (with an estimated ship date),
  2. Choose a similar item of equal value, or
  3. Receive a full refund.

📌 Reminder: Please review our Refund & Return Policy for full details on returns and refunds.