Refund policy
Belle Decor – Refund & Return Policy
We want you to love your Belle Decor purchase. If something isn’t quite right, we’re here to help.
1. Eligibility for Returns & Refunds
- You may request a return within 30 days of delivery.
- Items must be unused, in original packaging, and in the same condition you received them.
- Returns must be received and inspected before a refund is issued.
- Refunds are not issued for packages still in transit or that have not yet been returned to us.
2. Non-Returnable Items
We cannot accept returns for:
- Clearance or final sale items
- Gift cards or downloadable products
- Items damaged after delivery due to misuse or accidents
3. Refund Processing
- Once your return is received and inspected, we will email you confirming approval or rejection.
- Approved refunds are processed to the original payment method within 5–7 business days.
- Shipping is free on all orders, and return shipping is also free.
- No restocking fees are charged.
4. Exchanges
If you receive a damaged or defective item, we’ll send a replacement at no additional cost.
Please contact us within 7 days of delivery to request a replacement.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — posting times may vary.
- Contact your bank for processing timelines.
If you’ve done all of this and still haven’t received your refund, email support@bellahousedecor.com.
6. Delivery Issues
- Delays caused by carriers, customs, or unforeseen shipping disruptions are reviewed on a case-by-case basis.
- Refunds are not automatically issued for delays outside our control.
7. How to Start a Return
Email support@bellahousedecor.com with:
- Your order number
- Reason for return
- Photos (if applicable)
We’ll provide return instructions and the return shipping label.
📍 Please keep your return tracking number until your refund is confirmed.